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Employment Opportunities

Customer Service Assistant Position: Part-time (Temporary contract)

Status: Part-time, temporary contract | Hours: Days, evenings, weekends
Wage: $16.97/hour | Start Date: November 26, 2018 | End Date: tbd

Position Summary

Part-time Library Customer Service Assistants are first-contact customer service representatives at the Brockville Public Library service desks. (Full job description)

Responsibilities

The individual is a customer service champion first and foremost, in addition:

  • Takes the lead role in the delivery of all customer service functions by responding first to customers at the service desks and on the telephone
  • Completes all Library service delivery duties
  • Responds to general, procedural, directional and readers’ advisory questions or direct customers to the appropriate person/department
  • Cooperates as a team member in performing all tasks essential to the achievement of efficient and effective service to Library customers
  • Other duties as assigned

Qualifications

  • Post-secondary education or approved equivalent combination of education and experience; Library Technician Diploma an asset
  • 2 years of proven excellence in customer service
  • Experience with computers and automated systems
  • Aptitude for organization with attention to detail and accuracy; maintains confidentiality
  • Excellent interpersonal and team-oriented workplace skills

Working Conditions

  1. General office working conditions
  2. Constant interaction with the general public
  3. Base schedule: 51 hours over a 4 week cycle (currently 4x Tuesday 9-1, 4x Thursdays 9-1, 3x Fridays 1-5, 1x Saturday 9-5); day, evening and weekend service shifts are required
  4. Position requires lifting—15lbs

Please submit a cover letter and resume by e-mail to:
Laura Julien, Manager of Customer Experience laura@brockvillelibrary.ca

DEADLINE FOR APPLICATIONS: Friday, November 16, 2018 by 5pm

We thank you for your application; however, only those applicants selected for an interview will be contacted.


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